FAQ:

Q : How do we start to cooperate?

A : We display the main parts here but not all . Please send us the parts list that you need to replace for a quotation from us .

Q : How long can get quotation from us after sent inquiry?

A : Within 24hours for working day you will get the contacts by our sales manager. Almost 48hours for weekend or holidays you will get a reply.

Q : Do you offer sample?

A : We offer sample for consumables ( blade , stone , bristle ). Parts not offer sample but they guaranteed by after-sold service.

Q : How do you ship the sample?

A : We usually ship by DHL , UPS , FedEx or TNT. And courier charge is paid by customer against arrival. If customer doenot have courier A/C , we can help him/her by courier agent service which costs much lower than official courier . That is , customer pay us courier charge , we pay it to courier agent. We will not own any price gap .This way costs much lower but a little longer to receive the parcel .

Q : How long can get the goods after payment?

A:Most of the normal items we have stock here and can ship at the same day received payment . When we make quotation to you, you can easily check the leading time for each item too .

Q : Do you have after-sold service?

A : Definetly we will response for the goods we shipped to you. In case any problem found, pls contact with our sales manager immediately. We will give solution for return or exchange or else. You have ZERO risk to do business with us!

Q : Why you can’t provide trace no. of the cargo once shipped the goods ?

A : In order to save up the shipping cost , we ship the goods by the agent of DHL , FEDEX , UPS and others’ account . The shipping cost is at least half cheaper than using normal account no. So that we can get the trace no in the next day of shipment .